Who we are
Becheloon is the desktop app and the website at becheloon.com, run by the person named on the Terms page. Questions and requests about your data: support@becheloon.com.
The app: nothing about your videos leaves your computer
Checking, converting and measuring quality all happen locally. The app never uploads a video, a frame, a file name or a folder path, and it needs no internet connection to do its work. Your original file is never modified; every result is a new file next to it.
The app talks to becheloon.com only for these things, and only when you trigger them or allow them:
- Activation and renewal. When you buy or renew from inside the app it sends your plan choice, your email address, your Device ID (a short code derived from your computer, explained below) and the app version, so a code can be issued for that computer. The code is then fetched by the app.
- Updates. When update checks are on, the app asks the site whether a newer version exists. That request carries the app version and your operating system family. It is not logged with any identifier.
- Optional anonymous statistics, only if you switched them on. See the next section for the exact list.
Optional anonymous statistics
Statistics are off until you turn them on in Settings, and you can turn them off at any time; doing so deletes the queue on your computer. In test builds (beta) statistics start on and the welcome screen says so; you can turn them off right there or later in Settings. When on, the app sends small batches containing:
- a random install ID (not tied to your name, email or device fingerprint), the app version, Windows version and CPU architecture;
- per checked file: the detected source type (for example "Samsung Log" or "iPhone HDR"), codec, bit depth, frame rate, resolution and which findings the report raised;
- per prepared file: the destination (Reels, YouTube, TikTok, Light); the source and output codec, resolution, frame rate, bit depth, HDR kind and bit rate; the container, the duration, the sizes before and after, the encoder used (and whether the first one failed and another took over), the quality score, how many retries it took, how long it took, and whether you kept the result; plus, if you answered it, the "satisfied yes/no" question on the result screen and the reason you picked;
- per failure: a short error code and the FFmpeg exit code, never the error text;
- which graphics card and encoders were found on the computer;
- per app error: a short error code and the name of the screen or command it happened in, never the message;
- if the app closes unexpectedly: only the name of the place in the app where it happened; never your files;
- how long each session lasted (seconds the app was open), and that you cancelled a conversion and after how many seconds;
- which features were used, by name only (for example "preview" or "compare");
- the text you type into the in-app feedback form, with the kind you picked (bug, idea, other);
- update events: what the update check found (available, none, error) and which version an update was installed from;
- in test builds: the nickname you chose when you started, so we know which tester a piece of feedback came from.
File names, folder paths, thumbnails, video content, your email and your IP address are never part of these batches. The server keeps statistics for 12 months and then deletes them. We use them to see how many people use the app, on which systems, and what goes wrong.
The Device ID
Activation codes are made for one computer. The app derives a 12-character Device ID from a keyed hash of your Windows machine identifier, CPU name and system drive serial. The hash cannot be reversed into those values, and the values themselves never leave your computer.
Buying on the website
When you order we store: the plan, your email address, the Device ID once you send it, the amount, the payment method, the payment reference (a PayPal capture ID or a Tron transaction hash), the language of the page you used, any discount code, the order time and the activation code we issued. We keep orders for as long as accounting rules require (currently 7 years), because they are proof of purchase.
Card details never reach us. PayPal handles PayPal payments under its own privacy policy. Tether (USDT, TRC-20) payments are read from the public Tron blockchain; the sending address becomes part of the order note so refunds can go back to it.
We send emails only about your order: the receipt, your activation code, a reminder if a Device ID is missing, a note shortly before a plan ends, and replies to your messages. No newsletters.
Website visits
The website sets no cookies for visitors and uses no third-party analytics. Page views are counted with a daily-changing hash of your address and browser, which cannot be joined across days and is not stored as an IP address. Browsers that send "Do Not Track" are not counted. Click events (download, buy, calculator) are recorded the same way. The web server keeps request logs with paths and status codes, without query strings or user agents.
The admin area uses one session cookie for the site owner only.
Third parties
- PayPal (payments by card or PayPal balance): sees the amount and your PayPal account.
- TronGrid (reading USDT transfers): sees our wallet address, not you.
- Our email provider: sees the emails we send you.
- Our hosting provider: runs the server the website and the order database live on.
We never sell or share your data beyond what these services need to work.
Your rights
Write to support@becheloon.com with your order number to see what we hold about you, correct it, or have it deleted; we keep only what accounting law requires after that. If you are in the EU or UK you can also complain to your local data authority.
Changes
If this page changes in a way that matters, the date at the top moves and the change is described in the app's release notes.